Case Study | Rebuilding Confidence and Connection Through Targeted Support

A young person was referred to us after experiencing a prolonged period of non-attendance at school, with an attendance rate of 0%. Despite facing significant challenges—including bullying in both school and the community—they showed resilience and a desire to re-engage with education and social life.

Recognising the young person’s potential and readiness for change, our Targeted Support Worker provided 19 personalised 1-to-1 sessions focused on building emotional strength, confidence, and connection. These sessions included:

• Creating a safe and trusting space for the young person to explore their feelings and experiences.
• Advocating for the young person in meetings with school and professionals, ensuring their voice was heard.
• Exploring community-based opportunities for social engagement and rebuilding friendships.
• Delivering sessions on confidence, self-esteem, and resilience, tailored to the young person’s strengths.
• Introducing mindfulness and CBT techniques to support emotional regulation and coping.

Outcomes and Growth

The young person demonstrated remarkable progress:

• Their school attendance increased from 0% to 50% in the following term, reflecting a renewed sense of motivation and commitment.
• They began using personalised coping strategies, showing increased independence and emotional awareness.
• Their confidence and resilience grew, not only in relation to school but in everyday life.

Impact on Wellbeing and Relationships

The young person’s emotional wellbeing improved significantly. They reconnected with peers, began socialising more frequently, and invited friends into their home—marking a powerful shift from isolation to connection.

Their parent shared:

“She’s happier in herself, calmer, and has fewer emotional outbursts. Her confidence has grown so much.”

The young person expressed:

“You’ve really helped me with going back to school and with my mental health. You’ve always been there, and been someone I could talk to. I’m so grateful for these couple of months and I really appreciate you for understanding me when I felt misunderstood. Thank you.”